Returns & Refunds Policy
Refund & Return Policy
At Reviia, our goal is to help you experience smoother, calmer skin without the irritation and frustration you've dealt with before. We believe in the effectiveness of our products and recommend using them consistently for at least 14 days before considering a return. If you’re still not satisfied, and it’s within our 60-day money-back guarantee, just reach out to us at contact@reviia.com.
Cancellation Policy
If you need to cancel or make changes to your order, please do so within 24 hours of placing it. After that, your order may already be in processing and we might not be able to make changes. Cancellations made within the 24-hour window will be refunded within 7 business days.
60-Day Money Back Guarantee
We want you to feel confident trying Reviia. That’s why we offer a 60-day guarantee, starting from your purchase date. We ask that you give the product a fair shot for at least 14 days before requesting a return — skincare takes time, and we want you to experience the full benefits.
If you're still not happy, you can return the product within the 60-day window. Shipping fees (if applicable) are not refundable.
To start a return, simply fill out the form on our Contact Us page or email us directly. Be sure to include your order number or the name and email used at checkout so we can assist you faster.
Damaged Items
All Reviia orders are carefully packaged to protect your products during shipping. If your item arrives physically damaged or defective, please contact us within 72 hours of delivery by emailing a clear photo of the damage to contact@reviia.com.
Please note:
-Minor damage to outer packaging (like bent boxes) is not considered damage if the product itself is intact.
-We do not refund, replace, or accept returns for items damaged through misuse, wear and tear, or normal use.
-Approved replacements will be sent at no extra cost.
Shipping & Delivery
We do our best to get your order to you on time, but once it leaves our hands, we rely on third-party couriers. We are not responsible for delays, customs issues, or packages that are lost or stolen during transit. If there’s a delivery issue, please contact the shipping provider first.
Incorrect Shipping Address
Please double-check your shipping information before placing an order. If you made a mistake, email us within 24 hours to fix it. If we’re not informed in that time, we can't guarantee a refund or replacement.
Final Note
We may update this policy as needed, so be sure to check the latest version before making a purchase. By shopping with Reviia, you’re agreeing to the terms of this Return & Refund Policy.